Effective Date: 1 January 2025 | Last Updated: 26 November 2024
Cookies are small text files that are stored on your device (computer, phone, or tablet) when you visit a site. They help sites work correctly, improve your experience, and give site owners useful analytics.
They can be "session" cookies (temporary; removed when you close the browser) or "persistent" (they stay until they expire or you delete them). We use both "first-party" cookies (set by Tempx Valnex) and "third-party" ones (set by providers we work with).
This policy describes how Tempx Valnex ("we," "us," "our") uses cookies and similar technologies on our website and apps (the "Platform"). Read it together with our Privacy Policy and Terms & Conditions. Our use of cookies is in line with the UK Privacy and Electronic Communications Regulations (PECR) and ICO guidance.
We use cookies for these main reasons:
These cookies are required for the Platform to work. Without them, you cannot access secure areas, sign in, or use core trading features.
| Cookie Name | Purpose | Duration |
|---|---|---|
session_id |
Maintains your login session and authenticates your identity | Session (expires on browser close) |
csrf_token |
Protects against cross-site request forgery attacks | Session |
load_balancer |
Routes your requests to the correct server for optimal performance | Session |
cookie_consent |
Stores your cookie preferences and consent choices | 12 months |
You cannot turn these off because they are needed for the Platform to run. Blocking them will stop you from using our Services.
These cookies gather information on how people use our Platform—for example which pages get the most visits, how long users stay, and whether they hit errors. The data is combined and anonymised.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique users and tracks sessions | 2 years |
_gid |
Google Analytics | Stores information about user interactions | 24 hours |
_gat |
Google Analytics | Throttles request rate to optimise server load | 1 minute |
_hjSessionUser |
Hotjar | Records user behaviour for heatmap analysis | 1 year |
You can opt out of analytics cookies through your cookie preferences (see Section 6 below).
These cookies support extra features and personalisation—for example remembering your login (if you choose "Remember Me"), language, and dashboard layout.
| Cookie Name | Purpose | Duration |
|---|---|---|
user_preferences |
Stores your dashboard layout and display settings | 1 year |
language |
Remembers your preferred language selection | 6 months |
remember_me |
Keeps you logged in if you select "Remember Me" | 30 days |
These cookies track browsing across sites to show you ads that match your interests. They may be set by us or by third-party ad networks.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_fbp |
Facebook Pixel | Delivers targeted ads on Facebook and Instagram | 3 months |
IDE |
Google Ads | Tracks ad performance and retargeting campaigns | 13 months |
_gcl_au |
Google Ads | Measures ad conversion efficiency | 3 months |
You can opt out of advertising cookies through your cookie preferences or industry opt-out tools (see Section 7 below).
Small transparent images embedded in web pages or emails that track whether content has been viewed, measure email open rates, and collect usage statistics.
HTML5 local storage allows us to store larger amounts of data on your device, such as cached chart data and user interface states, to improve loading times and offline functionality.
We may collect information about your device configuration (screen resolution, browser type, installed fonts) to identify patterns and detect fraudulent activity. This information is used solely for security purposes.
When you use Tempx Valnex, you may receive cookies from third-party service providers we work with, including:
These third parties have their own privacy policies governing cookie usage. We recommend reviewing their policies:
You have several options to control cookies:
When you first visit our site, a cookie banner will ask you to accept all cookies, reject non-essential cookies, or customise your preferences. You can change your choices at any time via the "Cookie Settings" link in the footer, in line with UK PECR and ICO cookie guidance.
Most web browsers allow you to control cookies through settings:
Note: Disabling all cookies may affect your ability to use certain features of our Platform, such as staying logged in or saving preferences.
On mobile devices, you can adjust tracking preferences in your device settings:
To opt out of interest-based advertising, you can use industry-standard opt-out tools:
Please note that opting out of targeted advertising does not mean you'll see fewer ads—you'll simply see less relevant advertising.
We may update this Cookies Policy periodically to reflect changes in technology, legal requirements, or our business practices. Significant updates will be communicated via email or prominent notice on our Platform.
Last Updated: 26 November 2024
Next Review Date: June 2025
For questions or complaints about our use of cookies, contact our Privacy Team:
Privacy / Cookie Enquiries
Tempx Valnex, 27 Soho Square, London W1D 3QR, United Kingdom
Email: [email protected]
Phone: 0808 169 2847 (Freephone from UK landlines and mobiles)
You're in control. We use cookies in line with UK law (PECR and UK GDPR). You can manage your preferences at any time via Cookie Settings, and we will be clear about what we collect and why.